Refund policy

At Aqua Allure®, we want you to absolutely love your purchase. If something isn’t quite right, we’re here to make it effortless to return or exchange.

Returns

You have 21 days from delivery to request a return.

To be eligible, items must be:

  • Unworn, unwashed, and in perfect condition

  • In the original packaging with tags attached

  • Accompanied by your receipt or proof of purchase

Please note: Return shipping costs are the responsibility of the customer.

Before sending your item back, email shop@aquaallure.com so we can confirm eligibility and, if requested, hold any exchange items.

How to Return Your Item

Ship your return to:

Aqua Allure®
364 Springfield Avenue, Suite 116
Berkeley Heights, NJ 07922
United States

Inside your package, please include:

  • Your return address

  • Order number and order details

After shipping, email your order number and tracking information to shop@aquaallure.com. We cannot process returns without tracking information.

Once we receive and inspect your return, we will email you. Approved returns will be refunded to your original payment method or issued as store credit, based on your preference.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at shop@aquaallure.com. We’ll make it right with a replacement or refund.

Final Sale Items

The following items are not eligible for return or exchange:

  • Items marked Final Sale

  • Gift cards

Please note:

  • Shipping costs are non-refundable

  • Orders paid with store credit will be refunded as store credit

Refunds

Once your return is approved, refunds are processed within 10 business days.
Please allow extra time for your bank or card provider to post the refund.

If more than 15 business days have passed since approval, please contact us at shop@aquaallure.com

Exchanges

The quickest way to receive a different item is to return your current item and place a new order once your return is approved.

Price Adjustments

We do not offer price adjustments on previous purchases.

Sales Tax

Sales tax is collected for orders shipped to all U.S. states where required.
No sales tax is charged on gift cards.

Need Assistance?

We’re happy to help! Contact Customer Service at shop@aquaallure.com with any questions about your order or return.